Frequently Asked Questions
The following is a list of frequently asked questions. If you have any further questions, please use our contact form or call 770.572.2213 and a Alphaflyers.com representative will assist you
ARTWORK AND DESIGN
- How Do I Print with a Border?
- What is a bleed and when should it be used?
- What should my files resolution be?
- What type of files do you accept?
- Can I resize my 72dpi artwork to 300dpi?
- How Do I Place An Order?
- Do You Guarantee Colors?
- What Do You Print?
- Is my information safe on your website?
- Can I change my shipping after I place my order?
- What Shipping Carriers Do You Use?
- How Long Does Shipping Take?
- Where is my tracking number?
- Can I just email you our order?
- Can I Cancel My Order?
- How will my credit card be billed as?
- Do You Offer Printing Terms Or Credit?
- Will I Receive An Invoice?
- How do I re-print my order?
- Can I place an order by phone?
- What if the size I want printed is not listed as a product?
- I'm having trouble uploading my digital files. What do I do?
- I do not see the quantity I want listed as an option.
- I do not see the size I want listed as an option.
- How Are Your Prices So Low?
- What is the difference between UV and non-UV?
- What is Gang Run Printing?
- Quotes and Estimates
- Payment Terms
- Right To Refuse
- Accuracy of Quotes
- Alterations and/or Corrections
- Electronic Manuscripts and Images
- Overruns and Underruns
- Inkjet Proofs
- Disputes & Venue
- Shipping & Delivery
- Changes To Our Policy
ARTWORK AND DESIGN
How Do I Print with a Border?
With ALL designed material we recommend you leave 1/4" (0.25) from all surrounding edges of your printed piece. If you leave less than 1/4" (0.25), we cannot be held responsible for unequal borders from top to bottom and from side to side. This is due to the final cutting process in which some "draw" or "slippage" occurs in that cutting process. This is a print industry standard.
What is a bleed and when should it be used?
A bleed is extra area outside of your document that is trimmed off to insure proper cuts. In simple terms - your background should go off an 8th of an inch more than your actual print size. Bleed is not required unless it is specified under the product description. You should download our pre-approved templates to ensure that your job is designed properly.
WE REQUIRE BLEEDS ON BUSINESS CARDS. No Exceptions, or you risk your job being miscut. Although our cutting staff is extremely precise, we can not guarantee any print job cuts without the added bleed when required.
Also, please keep your text at least 1/4" away from the edge of the piece unless it is an eighth page or smaller. This way your text is in a "safe" area. If you have any questions regarding this policy you may call us, or use our design templates.
What should my files resolution be?
All file formats must have bit map resolutions of 300dpi/ppi and embedded or outlined fonts. We accept the following file formats: .TIF, .JPG, .PDF, .EPS and .PSD. At the time, we do not accept quark files, Pagemaker, Corel Draw, or any similar software. However, these formats can be easily converted into an industry standard format with a few easy steps. If you are unsure about your file format, give us a call and we will help.
What type of files do you accept?
Adobe Photoshop (.psd) - FLATTENED
Adobe Illustrator (.ai or .eps) - Fonts converted to outlines/curves
Adobe InDesign (.indd) Exported as a PDF
Adobe PageMaker (.pmd) Exported as a PDF
QuarkXpress (.qxd) Exported as a EPS or PDF
We also accept the standard industry formats: .eps .pdf .tif .jpeg
Can I resize my 72dpi artwork to 300dpi?
Unfortunetly, you can not increase your resolution for a design that has been created low resolution. The output will be blurry or grainy, and at times, unreadable.
The only solution to this is to redesign your piece at the correct resolution.
How Do I Place An Order?
Step by step instructions on how to process an order is located Here.
Alternatively, if you have any problems placing your order with us, we would be glad to walk you through the order process over the phone. Call us today at 770.572.2213.
What do you print?
We are full color printing specialists. Some of the products we print are: Promotional Brochures, Event Flyers, Restaurant Menus, Realtor Postcards, Tickets, Handbills, Clothing Tags, Business Cards, Posters, Point of Sale Signage, Photo Reproduction, Instruction Booklets, Monthly Periodicals, Rack Cards, Tri-Folds, Record Flats, and More.
The bottom line is: if it is on paper and it has ink on it, we can print it at a lower price.
Is my information safe on your website?
No information we collect for order processing or from inquiries is shared with any other company or website not directly involved in the printing and shipping of your order. Your information is only used to contact you when necessary.
Credit Card information is only used to bill you for products and services ordered. Our secure shopping cart uses the latest SSL 128 bit encryption technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.
Can I change my shipping after I have placed an order?
We ask that you carefully plan both the anticipated turnaround time and the time to ship to your final destination as it is very difficult to process Shipping Changes once an order has been placed. We process hundreds of orders each day, and within minutes of receiving your order our Shipping and Fulfillment Department is already scheduling your ship date and preparing your labels
Shipping changes are time consuming and costly for us. In the event that you need to change any shipping information (shipping service, destination address, etc.) after you have placed your order you will be charged an additional $50.
Please keep in mind that we CANNOT ship to a PO Box.
How Long Does Shipping Take?
UPS Ground shipping takes from 1 to 6 business days depending on your distance from our printing facility in California.
Other shipping options include:
3 Day Select
2 Day Air
Next Day Air
Can I just email you our order?
We will only accept your order over email if you are having problems with the online store and you have contacted our Customer Service department for help. We can not guarantee turnaround on orders that have not been placed through the online system.
If you continue to have problems, we would be delighted to walk you through the order over the phone.
Can I Cancel My Order?
To maintain a competitive edge, we process jobs as soon as we receive them. If your order has been placed on a run, it can not be taken off after the plates have been made. Because all of our work is custom printed to order, all sales are final. We are unable to use or recycle your printing after we have completed it.
No refunds are available on orders unless no files have been prepared. If the order has not been processed, there is no fee for cancellation. However, If an order is cancelled after we have already pre-flighted your files for print, and it has not been placed on a run, an $80 fee will be charged regardless of the size of your order.
If you need to cancel an order you have placed, you must call to avoid ANY costs other than the above processing fees.
An Email DOES NOT constitute cancellation under any conditions.
Do You Offer Printing Terms Or Credit?
Due to the massive amount of throughput and speed in turnaround we require payment in full prior to any work being completed. We do not offer terms to any of our customers.
We accept certified checks, money order, Visa & MasterCard.
Will I Receive An Invoice?
By placing an order on our website, the system will send you an invoice to your email confirming your order. Alternatively, you can view your invoices by logging in to your account and viewing your previously placed orders.
How do I re-print my order?
In order to re-print a previous order you must submit the job through our online system again. We do not archive files any longer than it takes to print them so please save your work.
What if the size I want printed is not listed as a product?
If you do not see the size you wish to print as a product, you will have to pick the smallest product that your job fits into. For example, if you would like to print a 4 x 7 you will need to pick the 5 x 7 product. Please make sure that you pick the correct size as an error will delay your job. Give us a call if you have any questions.
I'm having trouble uploading my digital files. What do I do?
Some internet browsers do not support our upload script. If this is the case with your order, you can email your order to email@example.com. Be sure you put your order number in the subject line to ensure that your order is printed correctly.
I do not see the size I want listed as an option?
If you want to print a size which is not listed as a standard size you may go ahead and submit your order and pay for the appropriate size. To figure out what size you must pay for, please refer to the following chart and select the size up based on square inches. To calculate square inches, simply multiply the width x height of your order.
Product Square Inches
1/8 Page: 11.6875
1/6 Page: 14.875
1/4 Page: 23.375
4 x 6: 24
1/3 Page: 29.75
5 x 7: 35
4 x 9: 36
1/2 Page: 46.75
6 x 9: 54
8.5 x 11: 93.5
12 x 12: 144
11 x 17: 187
For example, if you want a 3.5 x 7.5 print, you must calculate the square inches (3.5x7.5=26.25 square inches). Based off of the chart, your order falls between a 4x6 and a 1/3 Page. You must select the greater size and submit your order as a 1/3 Page. Please note that you must also put a note in our "Special Instructions" section of your order informing us of the final size of your printed piece if it is not a standard size.
How Are Your Prices So Low?
We are able to offer Full Color Process printing at a substantial discount from our competition by "gangrunning" our jobs. By printing "gang-runs", we print all of standard work on a large sheet, thus "ganging" them up together. This signifigantly reduces the costs of making plates, and other fixed setup costs typically involved in the printing process. The end result is that it saves you a ton of money.
What is the difference between UV and non-UV?
UV and non-UV are abbreviations for the kinds of coating used on our paper. Here are some of the core differences and applications:
UV (Ultraviolet Coating) is a clear liquid spread over the paper like ink and then cured instantly with ultraviolet light. UV coating gives more protection and sheen than either varnish or aqueous coating. Since it is cured with light and not heat, no solvents enter the atmosphere. This coating is the "laminate style" coating that you see on ultra high gloss magazine covers.
non-UV simply means that the only coating on the finished product is the natural coating of our Premium Grade 16PT. paper. Non-UV should be selected if you don't want your final peice to be extra glossy or if you are using the printed peice as a mailer in which you will need to have a printed indicia or printed address applied directly on the piece.
What is Gang Run Printing?
Gang Run printing is the process of created printed pieces at substantially discounted prices. One of the pitfalls of Gang-Run printing is that we reliquish the control of individual piece color to compensate for the entire run. This does not mean your colors will be drastically different, but that in regards to Gang-Run printing- the industry standard practice is to accept a overall pleasing color, which is 95%-100% accurate to the image.
Because of limitations with the Gang-Run printing process, the differences in equipment, paper, and neighboring image ink requirements- the accuracy of color reproduction is not guaranteed. By placing and order with us you agree to this limitation.
All orders must be prepaid due to the speed of our turnaround. Under NO conditions does Alphaflyers.com print on terms or extend credit.
Since each job is custom created for its owner, it can not be reused or resold. After production has commenced, ALL SALES ARE FINAL.
Right To Refuse
Alphaflyers.com reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. We are not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to Alphaflyers.com for printing and/or publication.
Accuracy of Quotes
Quotations are based on the accuracy of the specifications provided. Alphaflyers.com can requote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with Alphaflyers.com are to the client knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.
Alterations and/or Corrections
You may not change artwork after it has been submitted. If you need to make changes to your order you must call and cancel the order placed and resubmit the proper artwork by placing a new order.
Alphaflyer.com's liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. Alphaflyers.com warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Alphaflyers.com makes no other warranty and no actions or words of Alphaflyers.com or its officers, employees or agents shall constitute a warranty.
It is the client responsibility to maintain a copy of the original computer files, artwork and transparencies. Alphaflyers.com is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until Alphaflyers.com can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. Alphaflyers.com does not archive your work for longer than it takes to produce the final product. Please save your work.
The customer represents that it has the legal right to produce all printed materials ordered from Alphaflyers.com. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against Alphaflyers.com based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by Alphaflyers.com ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold Alphaflyers.com harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending Alphaflyers.com against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing Alphaflyers.com for any legal fees and expenses it reasonably incurs in responding.
Overruns and Underruns
Alphaflyers.com will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. This extra amount is normally to compensate for the industry standard variable consistency in cuts or colors. The generally accepted trade practice is plus or minus 10%. In the event of an underrun exceeding 10%, Alphaflyers.com will bill for the actual quantity delivered.
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printer output. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices,and film-based proofs.
No refunds or credits will be given for a printed order which does not match your inkjet proof.
Shipping and Delivery
Charges for delivery/shipping of printing and supplies from Alphaflyers.com are not included in quotations unless specified. Because shipping carriers are beyond our control, Alphaflyers.com is not responsible for delays and/or damage incurred during shipping.
Title for finished work passes to the customer upon delivery to the carrier at shipping point.
Standard UPS shipments are insured for $100. We will insure boxes for a higher amount at customers discretion and expense.
We are Not responsible for delays or damage incurred after your shipment has left our plant.
Claims for defects, damages, or shortages must be made by the client in writing no later than 5 calendar days after delivery. If no such claim is made, Alphaflyers.com and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that Alphaflyers.com performance has fully satisfied all terms, conditions and specifications.
Changes To Our Policy
Alphaflyers.com may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.